STAY AWAY FROM NAKED INSURANCE

On the 28th of June I lost my cellphone and called Naked insurance to notify them and was told I can only lodge the claim on the App (lost cellphone) and all, so I had to use a friend's phone to lodge the claim. I did enquire about what was needed for the claim and was told I would need a proof of purchase and I told whoever I spoke to that I would not have it and they said that because I did the selfie when I took up the cover I would not need one. It took at least a week before the assessor was in touch and guess what she wants ' a proof of purchase' I explained to her that I did not have one but found the box and the box does not have an IMEI number on it. So what happens now? this has been the worst experience ever. Going into my third week without a cellphone