PN
Penny N
1 reviews | Active since Apr 2025
01 Apr 2025, 15:58
Stay away from NAKED
This is the worst day insurance you could ever get , they are absolutely useless. They have taken my car and given it to Nuwagon which by the way is just as useless, it’s been 3 weeks we have to keep following up and emailing them only to be given a different story every time I’m so sick and tired of them , our monies are paid to them on time and when we make a claim we are left with no answers as to when we will be getting the car back , I am so frustrated I’ve got over 20 emails back and forth and still NO CAR they have now stop replying to any of my emails, between nuwagon and naked the amount of different stories they have given me is shocking
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Naked Insurance's replyOfficial
02 Apr 2025, 08:50Thank you for sharing your feedback with us. We completely understand your frustration, and we sincerely apologise for the confusion and inconvenience you’ve experienced throughout the repair process.
We acknowledge the mistakes that occurred, from the initial issue with the damage type claim to the confusion around the vehicle model. Additionally, the conflicting and inaccurate updates from the panel beater, including the confusion regarding the progress of your vehicle, were entirely unacceptable. We deeply regret how these errors have impacted your experience and caused unnecessary frustration.
Please know that we are addressing these issues with the panel beater to ensure better communication and a smoother process moving forward. We are committed to improving our coordination to prevent situations like this from happening in the future.
We truly value your business and hope to have the chance to restore your confidence in our services. If there is anything further we can do to assist with your claim or any other concerns, please feel free to reach out directly.
Once again, we sincerely apologise for the negative experience, and we appreciate your understanding as we work to improve our services.
Once again, we sincerely apologise for the negative experience, and we appreciate your understanding as we work to improve our services.
Naked Insurance's reply02 Apr 2025, 08:50
Official
Thank you for sharing your feedback with us. We completely understand your frustration, and we sincerely apologise for the confusion and inconvenience you’ve experienced throughout the repair process.
We acknowledge the mistakes that occurred, from the initial issue with the damage type claim to the confusion around the vehicle model. Additionally, the conflicting and inaccurate updates from the panel beater, including the confusion regarding the progress of your vehicle, were entirely unacceptable. We deeply regret how these errors have impacted your experience and caused unnecessary frustration.
Please know that we are addressing these issues with the panel beater to ensure better communication and a smoother process moving forward. We are committed to improving our coordination to prevent situations like this from happening in the future.
We truly value your business and hope to have the chance to restore your confidence in our services. If there is anything further we can do to assist with your claim or any other concerns, please feel free to reach out directly.
Once again, we sincerely apologise for the negative experience, and we appreciate your understanding as we work to improve our services.
Once again, we sincerely apologise for the negative experience, and we appreciate your understanding as we work to improve our services.