Sneaky

Joined Naked in 2022, premium started at R340pm with an excess of R1500, which I chose. On my anniversary in 2023, my premium increased by 8%, which is expected. What was not though is that they also increased my excess to 2500! That's a 40% increase. When I complained, I was told it's based on my likelyhood to claim. Mind you, I've owned my car for almost 12 years. I think Ive claimed twice, small claims. None of these with Naked. My last claim was about 8 years ago! I hardly ever claim. Granted, my premium is still lower than with Outsurance, but the way that it was done, that's sneaky. Don't tell me that I can choose my excess, and then you increase it from your side. Funny thing is, I even refered my sister to you. I complained but my complaint was brushed as side, not important enough. All in all, Loyalty lost, referrals lost.