Shocking service on water damaged car

I logged a claim for my BMW X5 which was caught in the floods in the Northern Cape on the 2nd of May. Our car was towed in for assessment on the 3rd of May. Even after stating that the assessment should be for water damage, Naked proceeded to do a digital assessment and approved a claim of R8000 for a scratch on the car. I phoned in and asked if they assessed the water damage at which stage they said no, the car will have to be towed from auction nation to a workshop that would be able to do the assessment. Long story short, the car was not towed on the date they said - it only happened days after. And then the service provider that my car was towed to was offline and unable to do the assessment. Once they came back online, they were not equiped for the water damage as*****t and had to send the car to a BMW dealership. This was also not done on the day they had said. I had to phone multiple times, requested the contact details for th various service providers to speak to them myself, and each time it came to light that the claims adviser adn assessor were lying about time frames, as well as where my car was and when it was being moved. The car has now been with the BMW dealership for over a week, and today it also surfaced that the car was being checked for a water burst and not water damage. This after I informed Naked multiple times of what happened and sent videos of where the car was in the water. The contact person at BMW I spoke to today was concerned about the amount of time the car has been standing and drying as Naked did not take action with the correct assessment at the time it was needed and had to be done. No feedback from the Naked team, no outcome, just multiple calls being answered where the assessor said he was on lunch and would let me know if he had feedback. It has now been a whole month with no outcome and no one on the Naked team being able to provide answers on why this has happened or taking accountability for the severe lack in service, action, and transparency. My whole family have been loyal naked clients for many years and this is really shocking and unacceptable service.