RS
Ruan S
1 reviews | Active since Apr 2014
17 Mar 2023, 10:14
Shocking service after claim was finalized to cover new item.
The service at naked is abured shocking!
I was ****** of my phone on the 4th of march, They took 13 Days to pay me out, Great thanks for paying me out,
Here comes the issue, i got my new Phone Asked Rose their AI bot for a new quote, She rep**** unfortuantly we wont be able to give you a quote at the moment, So i phoned their support number, I was told by the agent, Sorry yes you won't be able to insure your new phone, You can try to ask for a quote after 3 months again! WHAT THE ACTUAL?
Be carefull with their quick quotes and empty promises.
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
17 Mar 2023, 11:27Hi Ruan,
When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it.
When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it.
We’re sorry about the inconvenience. Please check in again in the near future!
Naked Insurance's reply17 Mar 2023, 11:27
Official
Hi Ruan,
When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it.
When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it.
We’re sorry about the inconvenience. Please check in again in the near future!
RS
Ruan S's updateReviewer Update
17 Mar 2023, 11:31This is an absurd comment, Risk? after being ****** in this country? it is absurd, I will take this further, thanks
RS
Ruan S's update17 Mar 2023, 11:31
Reviewer Update
This is an absurd comment, Risk? after being ****** in this country? it is absurd, I will take this further, thanks
RS
Ruan S's updateReviewer Update
17 Mar 2023, 11:33You cannot hold the client responsible or at high risk for something out of their control.
RS
Ruan S's update17 Mar 2023, 11:33
Reviewer Update
You cannot hold the client responsible or at high risk for something out of their control.