AL
Ali L
1 reviews | Active since Jun 2022
22 Mar 2024, 11:19
Shocked and disappointed
Naked insurance is refusing to pay my claim. Instead of paying me R15000 as agreed they paid only R4400
Helpful (0)
Replies (4)0
Replies (4)
Naked Insurance's replyOfficial
22 Mar 2024, 11:48Hi Ali, we’re sorry to hear about your recent experience with us. We’re currently investigating the matter, and we will reach out shortly.
Naked Insurance's reply22 Mar 2024, 11:48
Official
Hi Ali, we’re sorry to hear about your recent experience with us. We’re currently investigating the matter, and we will reach out shortly.
AL
Ali L's updateReviewer Update
22 Mar 2024, 11:53I have been very patient for too long. I have engage enca, new24 and Radio platform to let them know about this matter because you guys are not willing to settle the remainder of my claim. I have been in contact with Thami from your company since Monday today is Friday still nothing positive from your side. You will receive the same public backlash like old mutual
AL
Ali L's update22 Mar 2024, 11:53
Reviewer Update
I have been very patient for too long. I have engage enca, new24 and Radio platform to let them know about this matter because you guys are not willing to settle the remainder of my claim. I have been in contact with Thami from your company since Monday today is Friday still nothing positive from your side. You will receive the same public backlash like old mutual
Naked Insurance's replyOfficial
22 Mar 2024, 15:45Hi Alex,
Looking further into the issue, we can confirm that a claim for a cell phone was submitted; upon assessment, it was found that the phone was repairable, meaning that we would settle as per the repair amount. We then offered a cash settlement as per the repair amount; you wanted the device to be replaced, which we didn't agree with. However, you refused the decision to settle the claim. The complaint was escalated to the ombudsman for short-term insurance, who has reviewed your complaint and has upheld our settlement decision.
Naked Insurance's reply22 Mar 2024, 15:45
Official
Hi Alex,
Looking further into the issue, we can confirm that a claim for a cell phone was submitted; upon assessment, it was found that the phone was repairable, meaning that we would settle as per the repair amount. We then offered a cash settlement as per the repair amount; you wanted the device to be replaced, which we didn't agree with. However, you refused the decision to settle the claim. The complaint was escalated to the ombudsman for short-term insurance, who has reviewed your complaint and has upheld our settlement decision.
AL
Ali L's updateReviewer Update
22 Mar 2024, 16:47That not true you decided to pay half of the claim and deducted access amount on top of that. You guys need to be exposed
AL
Ali L's update22 Mar 2024, 16:47
Reviewer Update
That not true you decided to pay half of the claim and deducted access amount on top of that. You guys need to be exposed