NV
Nelisiwe V

1 reviews | Active since Aug 2013

06 Mar 2025, 12:35

SHAMEFUL

I had an accident on 13 December 2024 and I understood delays until January 2025, but to the year end closure most companies have. Thankfully my car was fixed in January.

However, Naked keeps giving the 3rd party the run around instead of paying for his car to be fixed. I accepted fault for the accident and stated as much to Naked and in the police accident report. So why are you not paying. In the meantime this guy keeps harassing me. That is why I have insurance, to avoid dealing with these situations.

So I called and emailed Naked yesterday and was promised an email from the 3rd party team and I still haven’t received it. Are they still coming up with an excuse or concocting a story? It’s almost 3 months since this happened - HOW LONG IS IT GOING TO TAKE!!!

0
Replies (1)
Naked Insurance
Naked Insurance's reply06 Mar 2025, 13:15
Official
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We would like to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.