RM
Reinard M
1 reviews | Active since Jun 2018
14 Jul 2023, 14:24
SEWER LEFT TO BOIL OUT CONSTANTLY FOR 8 DAYS
"we’ll get back to you in two shakes of a lamb’s tail" actualy means never and you have to phone them back. My renters sat with Build up stiking sewer in the Yard for 8 Days without any repair work done or coordinated by Naked. I had to phone them on 7 different occasions. Only to have the problem fixed by my own efforts with a different contractor. Totally unacceptable. Naked and Holard will never see me again. And that for the small repair work that cost me less than R2000 with a personal builder. Because they can't tell me if the quote was approved or not sent to them Monday Morning and they send out 3 different plumbers for a callout to quote.
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Replies (1)Naked Insurance's replyOfficial
14 Jul 2023, 15:48Hi Reinard
We’re very sorry to hear about the frustration. Your complaint has been escalated and our team is currently looking into this in order to provide feedback as soon as possible. Please note that sewerage is an excluded peril in terms of your policy with us. We will ensure that you are updated with any feedback we have on the matter going forward.
Naked Insurance's reply14 Jul 2023, 15:48
Official
Hi Reinard
We’re very sorry to hear about the frustration. Your complaint has been escalated and our team is currently looking into this in order to provide feedback as soon as possible. Please note that sewerage is an excluded peril in terms of your policy with us. We will ensure that you are updated with any feedback we have on the matter going forward.
