Satisfied - will use again!

Phone got ****** during a burglary a week ago. Submitted a claim via the App and a consultant was in touch a bit later that day. Duncan helped me from start to finish and was clear, concise and punctual in his communication. I had a few hiccups due to Vodacom blacklisting the wrong device, but I got a replacement device 7 days after submitting the claim, despite having a public holiday and a weekend in between. Delivery of replacement device was less than 48hrs after the claim was approved. Happy to say that Naked insurance works! Just a note to anyone considering Naked: you need to have all supporting documentation readily available (i.e. proof of purchase, device IMEI numbers, etc) to speed up the process. Also ask the police for an affidavit and an lost cellphone report while opening a case to prevent having to go to the police station.