Review your partner service provides

I had a claim as a result of a vehicle accident on the morning of 28 Nov 21. I called the emergency assist line and a tow truck was organised for me, however they could not organize transport to take me home despite being approx. 200km away from home. Fortunately I had relatives nearby who were able to come to the scene and later take me home.

The assessment and validation process took all of December, even though the assessor was in constant contact, I really got the impression they were looking for every reason to repudiate the claim - even asking for tracker report (despite the fact that a tracking device is not part of the contract) and the last service RECEIPT (really?). Fortunately as it was indeed an accident there was nothing to find, I wasn't speeding simply lost control of the vehicle whilst avoiding hitting an object on the road.

However, post this bizarre assessment process I found once the claim was given back to Naked their processes went through seamlessly. I found their staff to be friendly and always willing to asssist. They responded to my queries well within what I would consider reasonable time, and even the payout was slight more than what the insured valued was.

My only suggestion would be for Naked to review their partners (emergency assist & assessors) as this for me had a negative impact on my experience of the claims process.