Rejected Claim

Subject: Complaint Against Naked Insurance – Unfair Rejection of Cellphone Claim My name is Sinelethu Magazi (ID No: ***). I joined Naked Insurance on 01/05/2024 and have been faithfully paying my insurance premiums to ensure that I am covered in the event of loss or damage to my cellphone. In April 2026, I unfortunately lost my phone and immediately submitted a claim to Naked Insurance. However, my claim was declined because I could not provide CCTV footage showing where the phone was lost. I find this decision unfair and unreasonable. The purpose of insurance is to provide cover when unforeseen incidents occur, including the loss of a cellphone. It is not always possible for a person to lose a phone in an area where CCTV cameras are available. Requiring CCTV footage as proof places an unrealistic burden on customers. I believe Naked Insurance should conduct their own proper investigation instead of simply rejecting claims based on the absence of CCTV evidence. It has now been over a month since I submitted my claim, and this delay and rejection have caused me significant inconvenience and frustration. As a paying customer, I expected fair treatment, professionalism, and support during this process. I am requesting that Naked Insurance urgently review my claim and provide a fair resolution. I hope this matter can be resolved promptly. Kind regards, Sinelethu Magazi