Reject choosing Naked

It has now been over three weeks and I still do not have my phone. The experience has been delay after delay with little to no clarity.

Firstly, I was instructed to submit all documentation through the app. I did exactly that uploading everything requested. Yet afterwards, I was repeatedly asked to submit documents again, bit by bit. What was the purpose of submitting everything upfront through the app if it was going to be requested again in fragments?

Secondly, I’ve now been told that the service provider “cannot reach me on my number.” This makes absolutely no sense. Everyone else can reach me without any issue, how is it possible that only the service provider cannot? It feels like an excuse rather than a genuine attempt to resolve the matter.

A phone is not a luxury, it’s an essential item. Being without one for over three weeks is extremely disruptive. I have missed important messages and effectively feel cut off.

What has been most frustrating is the lack of communication and transparency. When I first submitted the claim, I asked what the process would look like and what timelines to expect. That information was not clearly provided. Had I known it would have took this long I would have bought a small phone. Who is this provider? Why am I not given their contact details so I can follow up directly, especially if they claim they can’t reach me?

There has been no clear timeline and no urgency for something as essential as a phone.