1 reviews | Active since Nov 2018
Refund Issue
<div>Greetings, The company that I trusted with my car is disappointing me on the last day. I cancelled my cover yesterday and I got a notification that I'll be getting 77% of my money back instead of 100%. My cover starts on the 1st of every month but they debit on the 25th since that is when i get paid, to avoid having to sit with the money till the 1st. Now when I ask whey I'm getting the 77% ++++ and ++++ say it's because they covered me for six days (25-31 July) but I was still covered by the on that was debited on the 26th of June. I asked them to send a proof that my cover starts on the 25th and not the 1st, they're sending me the debit proof and not what i asked for. Fortunately I still have the document that i got when i joined showing that my cover started on the 1st of April 2021. They're mixing the debit date with the cover start date now since it's time to refund. This is another reason i didn't want to cancel the cover on the 25th I just knew they were gonna give me a problem had something happen between the 25th and 31st. I want a full refund please.</div>
Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. However, we’d like to take a moment to clarify. Your payment date is set for the 25th of each month, meaning you are covered from the 25th of the month you pay until the 25th of the following month. In your case, you cancelled your cover on 31 July 2024, which is 6 days after we collected your premium. This means that the refund will account for the remainder of the paid period. If you would like more clarity, please feel free to reach out to our help desk.
Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. However, we’d like to take a moment to clarify. Your payment date is set for the 25th of each month, meaning you are covered from the 25th of the month you pay until the 25th of the following month. In your case, you cancelled your cover on 31 July 2024, which is 6 days after we collected your premium. This means that the refund will account for the remainder of the paid period. If you would like more clarity, please feel free to reach out to our help desk.