TW
Tanya W

1 reviews | Active since Apr 2014

22 Aug 2023, 09:38

Quick and easy claims process

We unfortunately had to claim for a damaged phone we have insured on our policy recently. The entire claim was finalized within 5 working days of submitting the claim via the app. A courier collected the device to take it to the assessors, the device was deemed uneconomical to repair, so we were offered the option of a claims card or Takealot voucher. Delivery for the card has already been scheduled and I was told that I can remove the device from our policy as well, so I don't continue paying premiums on something we don't have anymore.

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Replies (2)
Naked Insurance
Naked Insurance's reply22 Aug 2023, 09:45
Official
Hi Tanya, thanks for that awesome review! We are glad you had an awesome experience with us. 
Naked Insurance
Naked Insurance's reply22 Aug 2023, 23:38
Official
Hi Tanya, 

Thank you for this great review! We are so glad you had such a seamless claims experience with us and we look forward to doing even better in future.