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Sandile S
1 reviews | Active since Apr 2015
15 Mar 2023, 12:49
Poor service, inconsistent messaging
I'm cancelling my policy with Naked, I personally had a good experience but I'm not sure if they treat old people badly intentionally but I will not be sticking around to find out. My mother was in a car accident and after being sent from pillar to post, with their defective app, that could not initiate a claim. She was instructed to cancel the policy by Naked staff and take out a new policy so she could initiate a claim, only for them to reject the claim saying the policy was cancelled. I'm not sure if everyone in SA is trying their hand at underhanded dealings but I will take my home, car and mobile insurance policies elsewhere.
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Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
27 Mar 2023, 11:49Hi Sandile
Our apologies for any frustration. We can confirm that we've been in communication with your mother and we're working diligently to finalise this claim as soon as possible.
Our apologies for any frustration. We can confirm that we've been in communication with your mother and we're working diligently to finalise this claim as soon as possible.
Naked Insurance's reply27 Mar 2023, 11:49
Official
Hi Sandile
Our apologies for any frustration. We can confirm that we've been in communication with your mother and we're working diligently to finalise this claim as soon as possible.
Our apologies for any frustration. We can confirm that we've been in communication with your mother and we're working diligently to finalise this claim as soon as possible.
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Sandile S's updateReviewer Update
27 Mar 2023, 16:57I’m not sure who you were talking to but I can assure you that it isn’t my mother, this is further testament to poor standard of your communication and service. I will be opening a case with the ombudsman because this is not on.
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Sandile S's update27 Mar 2023, 16:57
Reviewer Update
I’m not sure who you were talking to but I can assure you that it isn’t my mother, this is further testament to poor standard of your communication and service. I will be opening a case with the ombudsman because this is not on.
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Sandile S's updateReviewer Update
13 May 2023, 19:11In the event that you’re looking for insurance stay away from Naked. Dragging their feet and approving second hand parts for a new vehicle? Perhaps the name comes from how protected, Naked,I’m done.
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Sandile S's update13 May 2023, 19:11
Reviewer Update
In the event that you’re looking for insurance stay away from Naked. Dragging their feet and approving second hand parts for a new vehicle? Perhaps the name comes from how protected, Naked,I’m done.