Poor service by Naked

Hi I would like to lodge a complaint i lost my phone and have an insurance with Naked, they requested me to submit documents which I did, when I sent this they request something else they are taking me from pillar to post, the validator requested me to go to my service provider and request itemised billing which vodacom advise ld they are no longer issuing that

I sent an email advising and she said they are receiving that daily I went to Vodacom the consultant told me that, where am I supposed to get the Information that she wants if Vodacom is no longer issuing it,

Firstly I struggled with uploading the video on the Naked app as if that is not enough they kept sending me emails to upload documents that were already sent to them

And now they want information that vodacom is no longer giving it out

If this people wants to decline the claim they must just say so

So that I can take them to ombudsman

My number is ***

Email ***