Poor service and give clients the run around

I cannot imagine that it should take an email chain that is 35 emails deep to sort out a simple iPad claim. They gave us the runaround: first saying their supplier was closing for the year (on the 9th of December!), then sending us to Eastgate for a quote (a 40km round trip), then when there weren't parts, magically finding another supplier. That supplier told us the iPad wasn't repairable, now they say it is, but Naked won't guarantee that the parts are original. The iPad is three months' old! I don't care if there is a 'lifetime warranty'. We didn't insure a **** iPad. Insurance should put you in the same position you were in before the event, not a **** position! This constant back and forth means we'll be without an iPad for a month. On top of it, we told them to fetch the iPad tomorrow from Absa Towers North. What happens? I get a call to say they're at our house to fetch the iPad.