MM
Mo M
1 reviews | Active since Nov 2019
13 Apr 2023, 15:52
Poor service and communication
Really not happy with the quality of service I received. After my accident, I had to constantly follow up with them, I don’t know what the status of my repair is, I don’t know anything about courtesy car returns, I don’t know anything about the excess claim from 3rd Party. They insist on keeping things AI driven but poor turnaround time and communication. Spent a lot of money constantly calling them, the repairer and the third party insurer IMAGINE!!
I didn’t enjoy the way claim has been handled.
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Replies (2)
Naked Insurance's replyOfficial
13 Apr 2023, 17:49Hi Mo,
We are very sorry for any frustration that we have caused thus far.
We can confirm the team are looking into your claim and we will reach out to you to resolve the matter.
We are very sorry for any frustration that we have caused thus far.
We can confirm the team are looking into your claim and we will reach out to you to resolve the matter.
Naked Insurance's reply13 Apr 2023, 17:49
Official
Hi Mo,
We are very sorry for any frustration that we have caused thus far.
We can confirm the team are looking into your claim and we will reach out to you to resolve the matter.
We are very sorry for any frustration that we have caused thus far.
We can confirm the team are looking into your claim and we will reach out to you to resolve the matter.
MM
Mo M's updateReviewer Update
13 Apr 2023, 19:57It feels like a robot typed that. I’m really not chuffed with everything. Maybe you guys are okay to insure small things like phones , not household and cars tbh
MM
Mo M's update13 Apr 2023, 19:57
Reviewer Update
It feels like a robot typed that. I’m really not chuffed with everything. Maybe you guys are okay to insure small things like phones , not household and cars tbh