eK
elrick K
1 reviews | Active since May 2011
23 Mar 2023, 09:56
Poor service
I logged a claim on the Naked App on 7 March 2023 for my car that was broken into. I submitted all pictures of missing items and damage. I follow up every day with Naked and the response is the same, busy with your claim. Today is 23 March 2023 I still don't have a car I can use. Their service is poor. no feedback. worst experience ever. Claim no is C*** Elrick Kara
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
23 Mar 2023, 11:04Hi Elrick
Apologies for the frustration. A member of our team will be in touch to address your concerns soon.
Apologies for the frustration. A member of our team will be in touch to address your concerns soon.
Naked Insurance's reply23 Mar 2023, 11:04
Official
Hi Elrick
Apologies for the frustration. A member of our team will be in touch to address your concerns soon.
Apologies for the frustration. A member of our team will be in touch to address your concerns soon.
eK
elrick K's updateReviewer Update
27 Mar 2023, 09:02Morning
4 days later my issue is still not resolved. All I am getting from Naked is apologies and promises with no action.
4 days later my issue is still not resolved. All I am getting from Naked is apologies and promises with no action.
eK
elrick K's update27 Mar 2023, 09:02
Reviewer Update
Morning
4 days later my issue is still not resolved. All I am getting from Naked is apologies and promises with no action.
4 days later my issue is still not resolved. All I am getting from Naked is apologies and promises with no action.
eK
elrick K's updateReviewer Update
29 Mar 2023, 14:24On the 27th of March, I got a message from Naked that my claim is approved and the panel beater will contact me. Today is the 29th no one has contacted me. I phoned the panel beater they have no knowledge of my claim or authorisation. This is the worst service ever from any insurance company ever. I wish I can get rid of Naked...seriously. no one- at Naked is working
eK
elrick K's update29 Mar 2023, 14:24
Reviewer Update
On the 27th of March, I got a message from Naked that my claim is approved and the panel beater will contact me. Today is the 29th no one has contacted me. I phoned the panel beater they have no knowledge of my claim or authorisation. This is the worst service ever from any insurance company ever. I wish I can get rid of Naked...seriously. no one- at Naked is working