NM
Nonsindiso M
1 reviews | Active since Jan 2024
14 Nov 2024, 18:00
Poor service
I would not recommend. They will not forget to charge you but will be slow to deliver. I gave them my laptop 67 days ago till today it has not been fixed. I am looking for a better insurance company imagine if they worst were to happen to my household goods it means I would sit on the floor for months waiting for them to assist me
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Naked Insurance's replyOfficial
15 Nov 2024, 14:06Hi Nonsindiso,
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We sincerely apologize for the delay in completing the repairs. Unfortunately, the delay has been caused by some key laptop parts being on back order, which has impacted the timeline for the repair. We understand how frustrating this must be, especially when it impacts your ability to use your device.
Please rest assured that we are actively working with our service provider to resolve this as quickly as possible. We’ve emphasized the urgency of the situation and are closely monitoring the status of the parts to ensure we can proceed with the repairs as soon as they become available. We will continue to keep you informed and provide updates as soon as we have more information.
We deeply appreciate your patience and understanding during this time, and we remain committed to resolving the issue as swiftly as we can.
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We sincerely apologize for the delay in completing the repairs. Unfortunately, the delay has been caused by some key laptop parts being on back order, which has impacted the timeline for the repair. We understand how frustrating this must be, especially when it impacts your ability to use your device.
Please rest assured that we are actively working with our service provider to resolve this as quickly as possible. We’ve emphasized the urgency of the situation and are closely monitoring the status of the parts to ensure we can proceed with the repairs as soon as they become available. We will continue to keep you informed and provide updates as soon as we have more information.
We deeply appreciate your patience and understanding during this time, and we remain committed to resolving the issue as swiftly as we can.
Naked Insurance's reply15 Nov 2024, 14:06
Official
Hi Nonsindiso,
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We sincerely apologize for the delay in completing the repairs. Unfortunately, the delay has been caused by some key laptop parts being on back order, which has impacted the timeline for the repair. We understand how frustrating this must be, especially when it impacts your ability to use your device.
Please rest assured that we are actively working with our service provider to resolve this as quickly as possible. We’ve emphasized the urgency of the situation and are closely monitoring the status of the parts to ensure we can proceed with the repairs as soon as they become available. We will continue to keep you informed and provide updates as soon as we have more information.
We deeply appreciate your patience and understanding during this time, and we remain committed to resolving the issue as swiftly as we can.
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We sincerely apologize for the delay in completing the repairs. Unfortunately, the delay has been caused by some key laptop parts being on back order, which has impacted the timeline for the repair. We understand how frustrating this must be, especially when it impacts your ability to use your device.
Please rest assured that we are actively working with our service provider to resolve this as quickly as possible. We’ve emphasized the urgency of the situation and are closely monitoring the status of the parts to ensure we can proceed with the repairs as soon as they become available. We will continue to keep you informed and provide updates as soon as we have more information.
We deeply appreciate your patience and understanding during this time, and we remain committed to resolving the issue as swiftly as we can.