Poor service

I submitted a claim following a minor car accident and over two months of the claim being submitted and approved. My car remains unfixed at the mechanic chosen by Naked. I’ve sought to resolve the issue with them, however I’ve not been successful. In addition to this they’ve refused to provide me with a courtesy car. I have now sought legal counsel regarding the matter, given their lack of cooperation and poor service. I would discourage one from taking out their car cover.