SK
Sameer K
1 reviews | Active since Jul 2021
28 Jul 2021, 19:18
Poor, poor service
I have been trying to get a quote on another vehicle on the App since 27/07/21. A company that prides itself on being technologically driven surely you can get your app to work correctly? I have sent over 18 emails since 16h00 . It’s been well over 24 hours and yet to be assisted ? I fail to imagine what will happen should I have a claim!!
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Replies (3)SK
Sameer K's updateReviewer Update
29 Jul 2021, 09:20Day 3 of waiting for a quote! 21 mails later still no resolution
SK
Sameer K's update29 Jul 2021, 09:20
Reviewer Update
Day 3 of waiting for a quote! 21 mails later still no resolution
Naked Insurance's replyOfficial
30 Jul 2021, 09:58Hi there Sameer, apologies for the delay and the frustrations. As Damian explained, your tech issue was a very unique case that our team tried to sort out as quickly as they could. Damian confirmed that he has been in touch with you and that the issue has been resolved. Thanks!
Naked Insurance's reply30 Jul 2021, 09:58
Official
Hi there Sameer, apologies for the delay and the frustrations. As Damian explained, your tech issue was a very unique case that our team tried to sort out as quickly as they could. Damian confirmed that he has been in touch with you and that the issue has been resolved. Thanks!
SK
Sameer K's updateReviewer Update
03 Aug 2021, 08:21Damian did contact me and was very helpful in finding a work around. However the issue has not been resolved.
SK
Sameer K's update03 Aug 2021, 08:21
Reviewer Update
Damian did contact me and was very helpful in finding a work around. However the issue has not been resolved.