POOR CUSTOMER SERVICE

I have a policy but tried adding another vehicle to my policy, what a nightmare. i have submitted photos 4 x times and it gets declined each and every time. when i phoned in i spoke to a gentleman who told me that the sun is shining on the car and they can not see it clearly ? REALLY???? its day time, does the sun not shine during the day ? i asked if i should rather take my business elsewhere as i seem to have to jump through many hoops to get cover, and i was advised very nonchalantly "that's your choice if you want to" CLEARLY Naked insurance has enough clients, that my small instalment means nothing to them. I then re-submitted photos again and was declined again, i phoned and spoke to a lady who said i would have to send an email to cancel my policy ? what policy ? you people keep on declining my photos, so the policy is not even active, yet you where quick to take my money. never the less, the consultant then decided to end the call as it was 16H00, apparently putting me on hold. This was a BIG wakeup call, i will have to move to another insurance company as clearly having me as a client means nothing to naked insurance. PATHETIC!!!!!!!