Poor customer service and long claim processing time

I submitted a claim 06 March 2022 it is a month later and after back and forth with no updates unless you call or email we received confirmation on March 24th that the claim will be settled but to date there has been no payment after I was promised the finance house will be settled before the settlement letter expires apart from the finance house I await my payment so that I can go and replace my vehicle... When we followed up on the 6th of April and we were told there was an error with loading the payment but it has been rectified and the finance house will be paid today but I will be paid according to their normal processes which is 2-7 business days? What makes my portion of the settlement less important than the one for the finance house? I have been patient and bent over backwards to provide them will all information required as soon as possible but their service is horrible it is not customer centric at all