NS
Nokulunga S
1 reviews | Active since Jul 2025
05 Jun 2026, 11:50
Poor customer service
Got into an accident last year July and I was promised they will track the driver and get the issue resolved up until today I still have not received any update regarding the claim. When I call they keep telling me the investigation takes time and yet it's 10 months later. Worst company you can ever insure with I honestly cannot wait to cancel them and move to another insurance company. Definitely wouldn't recommend this company!
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Naked Insurance's replyOfficial
05 Jun 2026, 12:04Hi Nokulunga,
Thank you for sharing your feedback with us, and we understand your frustration.
We would like to assure you that there have been no intentional delays on our side.
Our team has confirmed that they are experiencing difficulty in tracing the third party. Unfortunately, if a third party makes themselves unavailable to us, it can contribute to delays in your excess recovery process. Unfortunately, recoveries are never guaranteed, and there is no definitive timeline for resolution. Your excess can only be refunded once we have successfully recovered the funds from the responsible party, and we are unable to reimburse it before then.
We understand that paying an excess is disappointing, particularly where you do not believe you were at fault. However, the excess is the agreed contribution payable in terms of your policy when a claim is lodged.
A member of our team will be in touch with you to assist further.
Thank you for sharing your feedback with us, and we understand your frustration.
We would like to assure you that there have been no intentional delays on our side.
Our team has confirmed that they are experiencing difficulty in tracing the third party. Unfortunately, if a third party makes themselves unavailable to us, it can contribute to delays in your excess recovery process. Unfortunately, recoveries are never guaranteed, and there is no definitive timeline for resolution. Your excess can only be refunded once we have successfully recovered the funds from the responsible party, and we are unable to reimburse it before then.
We understand that paying an excess is disappointing, particularly where you do not believe you were at fault. However, the excess is the agreed contribution payable in terms of your policy when a claim is lodged.
A member of our team will be in touch with you to assist further.
Naked Insurance's reply05 Jun 2026, 12:04
Official
Hi Nokulunga,
Thank you for sharing your feedback with us, and we understand your frustration.
We would like to assure you that there have been no intentional delays on our side.
Our team has confirmed that they are experiencing difficulty in tracing the third party. Unfortunately, if a third party makes themselves unavailable to us, it can contribute to delays in your excess recovery process. Unfortunately, recoveries are never guaranteed, and there is no definitive timeline for resolution. Your excess can only be refunded once we have successfully recovered the funds from the responsible party, and we are unable to reimburse it before then.
We understand that paying an excess is disappointing, particularly where you do not believe you were at fault. However, the excess is the agreed contribution payable in terms of your policy when a claim is lodged.
A member of our team will be in touch with you to assist further.
Thank you for sharing your feedback with us, and we understand your frustration.
We would like to assure you that there have been no intentional delays on our side.
Our team has confirmed that they are experiencing difficulty in tracing the third party. Unfortunately, if a third party makes themselves unavailable to us, it can contribute to delays in your excess recovery process. Unfortunately, recoveries are never guaranteed, and there is no definitive timeline for resolution. Your excess can only be refunded once we have successfully recovered the funds from the responsible party, and we are unable to reimburse it before then.
We understand that paying an excess is disappointing, particularly where you do not believe you were at fault. However, the excess is the agreed contribution payable in terms of your policy when a claim is lodged.
A member of our team will be in touch with you to assist further.