JN
Jabulile N
1 reviews | Active since Aug 2019
11 Jun 2024, 11:14
Poor customer service
Customer service sucks, agents just point every query to the app. No mechanism in place to support people without smart phones or so called app.
Besides not every vehicle owner is technology sharp, so Naked needs a clear disclaimer on n their targeted market
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Naked Insurance's replyOfficial
11 Jun 2024, 13:52Hi Jabulile, We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. For context, Naked Insurance is a self-service insurance company. This means that clients have the freedom to update, manage and take control of their policy directly on the app.
Naked Insurance's reply11 Jun 2024, 13:52
Official
Hi Jabulile, We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. For context, Naked Insurance is a self-service insurance company. This means that clients have the freedom to update, manage and take control of their policy directly on the app.