Poor communication and lenghtly process is the way they chose.

Unfortunately i have to review it 1 star, yes you guys yelpe dme with roadside assistance when my car broke down and got total engine failure and with my lost phone, but when i got literally only 2 damaged items from power surges, i was told i can use someone closeby to asses and write assesment review and submit that alongside quotes to speed up the process, then after submitting my claim i was told I'd have to wait for nakeds chosen assesors to collect and asses both my items....it is not high value items in my opinion, but its also school holidays and my kidsl do love playing games and i cant wait 3 to r weeks for an outcome when i can speed it up after i was told it is fine. So why does that one person says something and another person says another thing. This is what pee me off, now i would have to wait 2 weeks for me mentally ne to collect these items then abother week for assesment then probs another week for you guys to source and replace my devices? Where as this could have been avoided and soted within a few days, according to the first person that spoke to be when i asked for help before submitting my claim, this wouldve been a painless easy process, i told her i am going away for a couple of weeks she said no problem, usually do go away this time of the year, now i bassicly have to cancle my plans to wait for something ne to come to collect these items etc. and by the time it gets sorted it would be months later most likely. I can not see why i have to wait for your people when i can use a registered trusted company to asses and send reports and i can also get quotes and send values, eventhough i dont care i just need new items thats working. If this is the way forward i will gadly cancle my insurance, i have been with you guys for a very long time and barly had any claims and dont want to start with this bummer