Poor claims process

I was involved in an accident on the 6th October until today the 16th the car damage has not been evaluated. The Towing part was quick and easy but Indont understand why it is taking more than 10 days to get the car damage evaluated. I am without a car for 10 days and nothing has been done, it is raining cats and dogs in Durban and I have to use public transport while there is no feedback on why it is taking so long. I have to use my airtime to call the contact centre every 2nd day to get updates with promises of speeding up the process but still no evaluation report on day 10. I am utterly disappointed with the company that takes less than 2 minutes online to provide a quote and another to register your. When claim time comes it is a ver lengthy process. The 1 star is for the emergency line that assisted with the Towing, the rest.... Less said the better.