Poor Claim Handling and Unprofessional Assessor

I am extremely dissatisfied with the handling of my claim by Naked Insurance. After waiting for over a month, I was assigned an assessor with a bad reputation, which I only discovered after the fact. This raised significant concerns about the fairness and objectivity of the assessment.

When I requested a second opinion on my claim, my request was flatly refused. This lack of responsiveness and refusal to consider alternative assessments has only added to my frustration. As a customer, I expected better communication and transparency, but instead, I feel like my concerns were ignored.

I am disappointed by the overall experience and hope Naked will reconsider how they handle claims in the future.