RK
Refiloe K
1 reviews | Active since Jul 2024
11 Jul 2024, 14:59
****** phone claim
I felt like the communication was slow and I felt like if I didn't follow up on something then, I would have to wait for a while in the dark. I also wish that the app will tell us all the documents you would need because everyday there was something I had to submit that I didn't even know I needed, this was sometimes a challenge for me since some of the things werent at my disposal. Can the company also give a rough estimation on how long a person has to wait for, to get their claim done. However despite the above stated, the minute the claim gets approved, everything moved fast. So I am happy with that.
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Replies (1)Naked Insurance's replyOfficial
11 Jul 2024, 15:27Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We will definitely do better going forward.
Naked Insurance's reply11 Jul 2024, 15:27
Official
Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We will definitely do better going forward.
