Paying for Nonexistent Cover – Naked Insurance Is a Nightmare!

I have been paying for house contents insurance with Naked Insurance since 11/07/2024, but I’m beyond frustrated with their service, or lack thereof. From day one, their app has been completely unreliable. It won't let me specify portable items over R5000, and without that, these items aren't covered. I’ve reached out countless times, explaining the issue, only to receive the same generic response: "our tech team is working on it."

They asked me to send a list of my portable items via email with photos, which I did. But now they’re telling me to do it through the app—the very app that I’ve repeatedly told them is broken! I even went as far as sending a screen recording showing how the app malfunctions, and still, no proper response.

I’m paying for cover I don’t even have! If you’re considering Naked Insurance, think twice. Hopefully, this review will finally get their attention, because clearly, their customer support team isn’t interested in resolving real issues.