AA
AM A
1 reviews | Active since Feb 2011
01 Mar 2024, 14:47
Pathetic service levels
Pathetic! I pay for insurance yet when I experience a hiccup with a claim, neither Naked Insurance, Digicall, nor the contractor has a clue what is happening. Very disappointing, especially since my premium was increased this month, was deducted successfully this morning, yet I reach out for help and no one is there... I changed ALL our policies to Naked Insurance but now this is the level of service I receive?
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
01 Mar 2024, 15:12Hi AM AMB,
We are sorry to hear about this experience. We pride ourselves in our service to our clients and take complaints like yours seriously.
Our team is currently looking into the matter and will be in touch to discuss the issue.
We are sorry to hear about this experience. We pride ourselves in our service to our clients and take complaints like yours seriously.
Our team is currently looking into the matter and will be in touch to discuss the issue.
Naked Insurance's reply01 Mar 2024, 15:12
Official
Hi AM AMB,
We are sorry to hear about this experience. We pride ourselves in our service to our clients and take complaints like yours seriously.
Our team is currently looking into the matter and will be in touch to discuss the issue.
We are sorry to hear about this experience. We pride ourselves in our service to our clients and take complaints like yours seriously.
Our team is currently looking into the matter and will be in touch to discuss the issue.
AA
AM A's updateReviewer Update
01 Mar 2024, 15:22I would really appreciate some feedback please. We have been given the run around since January on this claim.
AA
AM A's update01 Mar 2024, 15:22
Reviewer Update
I would really appreciate some feedback please. We have been given the run around since January on this claim.
Naked Insurance's replyOfficial
01 Mar 2024, 15:43Hi,
We completely understand; please rest assured that the team is looking into the matter and will get back to you before the close of business today. Once again, we're truly sorry to hear about this experience.
We completely understand; please rest assured that the team is looking into the matter and will get back to you before the close of business today. Once again, we're truly sorry to hear about this experience.
Naked Insurance's reply01 Mar 2024, 15:43
Official
Hi,
We completely understand; please rest assured that the team is looking into the matter and will get back to you before the close of business today. Once again, we're truly sorry to hear about this experience.
We completely understand; please rest assured that the team is looking into the matter and will get back to you before the close of business today. Once again, we're truly sorry to hear about this experience.