HR
Helena R
1 reviews | Active since Jan 2026
29 Jan 2026, 08:38
Pathetic service and Customer care
Review / Complaint: I am extremely dissatisfied with the service and complaint handling from Hollard / Naked Insurance. Complaint Reference: HOL-342684-01 26 Date complaint received by Hollard: 21 January 2026 Despite multiple follow-ups, I keep receiving vague “progress updates” and requests to “please give us until tomorrow”, without a final resolution.
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Replies (3)HR
Helena R's updateReviewer Update
28 Jan 2026, 18:40Thank you for your response.
Please note that I do not wish to receive any further explanations or excuses.
I require that my claim be finalised and settled by 10:00 on 29 January 2026. Kindly confirm in writing that payment will be processed by this deadline and provide proof of payment once completed.
If this matter is not resolved by the stated time and date, I will have no option but to escalate the complaint to senior management and the relevant external complaint channels.
Please note that I do not wish to receive any further explanations or excuses.
I require that my claim be finalised and settled by 10:00 on 29 January 2026. Kindly confirm in writing that payment will be processed by this deadline and provide proof of payment once completed.
If this matter is not resolved by the stated time and date, I will have no option but to escalate the complaint to senior management and the relevant external complaint channels.
HR
Helena R's update28 Jan 2026, 18:40
Reviewer Update
Thank you for your response.
Please note that I do not wish to receive any further explanations or excuses.
I require that my claim be finalised and settled by 10:00 on 29 January 2026. Kindly confirm in writing that payment will be processed by this deadline and provide proof of payment once completed.
If this matter is not resolved by the stated time and date, I will have no option but to escalate the complaint to senior management and the relevant external complaint channels.
Please note that I do not wish to receive any further explanations or excuses.
I require that my claim be finalised and settled by 10:00 on 29 January 2026. Kindly confirm in writing that payment will be processed by this deadline and provide proof of payment once completed.
If this matter is not resolved by the stated time and date, I will have no option but to escalate the complaint to senior management and the relevant external complaint channels.
Naked Insurance's replyOfficial
29 Jan 2026, 09:09Hi Helena, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's reply29 Jan 2026, 09:09
Official
Hi Helena, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's replyOfficial
29 Jan 2026, 15:11Hi Helena,
We sincerely apologise for your dissatisfaction with the way your claim was handled. The team has confirmed that all payment documentation has been received and that the payment has since been processed.
We truly value your feedback and will be reviewing your claim experience internally to identify areas where we can improve our service going forward.
Should you require any further assistance or have any additional questions, please do not hesitate to reach out. We will be more than happy to assist.
We sincerely apologise for your dissatisfaction with the way your claim was handled. The team has confirmed that all payment documentation has been received and that the payment has since been processed.
We truly value your feedback and will be reviewing your claim experience internally to identify areas where we can improve our service going forward.
Should you require any further assistance or have any additional questions, please do not hesitate to reach out. We will be more than happy to assist.
Naked Insurance's reply29 Jan 2026, 15:11
Official
Hi Helena,
We sincerely apologise for your dissatisfaction with the way your claim was handled. The team has confirmed that all payment documentation has been received and that the payment has since been processed.
We truly value your feedback and will be reviewing your claim experience internally to identify areas where we can improve our service going forward.
Should you require any further assistance or have any additional questions, please do not hesitate to reach out. We will be more than happy to assist.
We sincerely apologise for your dissatisfaction with the way your claim was handled. The team has confirmed that all payment documentation has been received and that the payment has since been processed.
We truly value your feedback and will be reviewing your claim experience internally to identify areas where we can improve our service going forward.
Should you require any further assistance or have any additional questions, please do not hesitate to reach out. We will be more than happy to assist.