Pathetic service

<div>I don't know how else as to explain the service received but as pathetic. This all starting with a 3rd party reversing into our vehicle. We phoned Naked Insurance and we asked them what to do. I suggested that we get the claim money from Naked insurance and the R5000 from the 3rd party to have our vehicle fixed at our preffered panle beater. They advised me that they would handle everything and we should not take any money for the excess of R5000.00 from the 3rd party they will collect it from them and pay us. So after listening to their advise we chose to do it the way they suggested. It is now more than 3 months later with no indication as to when we will be receiving our money, they are even stating now that we might not receive it. ******* is blaming the panel beaters for not supplying them with the correct FC which has been sent to naked insurance 4 times already. No management or team leaders have contacted us after mutiple requests. We receive no feedback unless we follow up. It is really as if Naked isurance just does not give a **** and it feels like they are now back tracking and stating they might not be able to collect the R5000 even after telling us not to accept any money as they will get it for us and reimburse our excess of R5000.00. All we want is for this to be sorted as Naked Insurance said they will. This is really annoying and straght up feels like Naked Insurance does not care about its clients only that the debit order is received every month.</div>