Pathetic service

Item: Naked Insurance
Rating: 1
Author: Sonto J

I'm so disappointed by the response I got from Robert Webb regarding my claim, asking me why I ddnt do pre inspection hence It was done in January via naked app and I even emailed them asking if it was successful and they said it was uploaded, on top of that I recently claimed for glass windscreen which was paid but now I'm being asked a pre inspection, is this how they treat their customer when it's time they pay for claims or I'm being taken for a ride?

Helpful (0)

Replies (2)

Sonto J's updateReviewer Update

10 Aug 2021, 15:18

Thank you Team leader Damian for stooding up for me, I'm so happy so far that my windscreen is gonna be replaced there was communication break down and it's sorted ??

Sonto J's update10 Aug 2021, 15:18

Reviewer Update

Thank you Team leader Damian for stooding up for me, I'm so happy so far that my windscreen is gonna be replaced there was communication break down and it's sorted ??

Naked Insurance's replyOfficial

10 Aug 2021, 15:38

Hi there Sonto, thanks for getting in touch! We are happy to hear that everything is sorted out and that your claim has been processed. Thanks for being part of the Naked tribe!

Naked Insurance's reply10 Aug 2021, 15:38

Official

Hi there Sonto, thanks for getting in touch! We are happy to hear that everything is sorted out and that your claim has been processed. Thanks for being part of the Naked tribe!