1 reviews | Active since Jul 2011
Pathetic service!!!
On Monday 13 October I was involved in an accident with my bakkie, fast forward to 5 October the vehicle is a write-off. On 7 October I'm informed that the claim will have to undergo a validation process and an investigator will be in contact with me to gather some documents and do an interview. This should take around 10 days according to Naked. I'm only contacted on 11 October for said information. By 13 October the interview was done and all requested info was supp****. The investigator told me that come Monday 18 October he will be done and I can then settle the claim wit Naked. The validation process is still not complete, I've been without a vehicle for over a month and I'm still paying insurance and the vehicle installment. Judging by some of the reviews on HP the settlement process also takes an unneseccary amount of time. Don't even bother phoning, no-one answers. Email responses are drawn and take too long for a response.
"Service" stinks! Stay away.
It really is so simple to sort out, send me the settlement amount so that I can sign and we can be done with this. This is hands down the worst service I have ever experienced from any company ever. It's been more than a month of back and forth with emails and nothing happens. Good luck getting anyone on the phone or a manager ever phoning you.
It really is so simple to sort out, send me the settlement amount so that I can sign and we can be done with this. This is hands down the worst service I have ever experienced from any company ever. It's been more than a month of back and forth with emails and nothing happens. Good luck getting anyone on the phone or a manager ever phoning you.