EJ
Earl J
1 reviews | Active since Dec 2023
12 Dec 2023, 16:54
Pathetic customer service experience
I logged a claim to get my windscreen replace, the consultant decided to proceed with a generic after market windscreen replacement WITHOUT informing or consulting with me.
Two month later I am apparently liable for dual excess as the claims was processed separately.
Utterly disappointed in the service experience with this.
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Naked Insurance's replyOfficial
12 Dec 2023, 19:30Hi Earl, we regret hearing such feedback regarding your claim as we pride ourselves in excellent customer service. We can confirm that the team will be looking into this and they will reach out to you.
Naked Insurance's reply12 Dec 2023, 19:30
Official
Hi Earl, we regret hearing such feedback regarding your claim as we pride ourselves in excellent customer service. We can confirm that the team will be looking into this and they will reach out to you.