Overpaid premiums

The claims process was efficient and completed within 24 hours; however, this does not offset my serious concerns regarding the handling of my policy. I find it unacceptable that my premium and excess are increased annually, yet no effort is made to ensure that the insured value of my item remains accurate. I was only informed at the time of my claim that my phone had been insured at an inflated value. This reflects a clear lack of transparency and due diligence on your part. If the insurer is able to review and increase premiums on a yearly basis, it is reasonable to expect that the insured value is reviewed with the same level of care. Failing to do so results in customers paying higher premiums for inaccurate cover, which is both unfair and misleading. In my case, my phone was over-insured, yet I was only compensated for its current market value rather than the insured amount. This effectively means I paid inflated premiums for coverage that did not benefit me at the time of claim.

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