Not so 'modern/digital' process when you claim, modern only to get you to be a client

Their process and business strategy might be modernized approach to insurance, easy enrollment and cheap quotes, at the end of the day they still abide by the same rules of all the other insurers once you claim, so how does that serve you as client but them to quickly get to your money?

I have been with them for almost a year now, I moved all my insurance to them, 3x cars, building ,contents, so when someone decided to run off with my alarm beams/pri on the early hours of yesterday i thought these guys are fast my items should re restored within a day, afterall this is a security risk to me and my family right?...wrong, because im still waiting

I'm going on sleeping in my house 2nd night without not outside visibility , i cannot leave as i'm scared whoever took my beams can come back and finish their job..afterall they have exposed/reduced my security

My prior insurers never had any issues, delays when its something that comes to security risk of their clients, on my last previous ensurer i even had a security guard stationed outside my house until by security alarm was restored, not Naked apparently..

Cheap vs bad first claim experience, i choose not again...in market for another insurer