KM
Karabo M
1 reviews | Active since Dec 2014
13 Oct 2025, 16:25
Not reliable
It’s now another exam season without my MacBook because my insurance and their repair partner still can’t fix a simple screen issue properly. My laptop was sent back in courier plastic bags — no box, no protection — and the screen cracked again. Instead of taking responsibility, I was blamed for not buying bubble wrap!
Two weeks ago, I was told it was finally ready for delivery, only to get another call saying it needed to go back because it still wasn’t fixed correctly.
This has been going on since May, and it’s now October — two exam seasons without the laptop I rely on for work and studies. Completely unacceptable service and zero accountability.
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Naked Insurance's replyOfficial
14 Oct 2025, 08:42 Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience this situation has caused, especially given how long you have been without your laptop. We completely understand how important it is to have it for your studies and day-to-day work.
We will be reaching out to you directly to make sure this is resolved as soon as possible.
Thank you for your patience and for allowing us the opportunity to make this right.
Naked Insurance's reply14 Oct 2025, 08:42
Official
Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience this situation has caused, especially given how long you have been without your laptop. We completely understand how important it is to have it for your studies and day-to-day work.
We will be reaching out to you directly to make sure this is resolved as soon as possible.
Thank you for your patience and for allowing us the opportunity to make this right.