KC
Keletso C
1 reviews | Active since Oct 2025
29 Oct 2025, 14:12
Not happy with my experience with Naked Insurance
I insured my my phone (Iphone 13) in 2024, the value of the phone at the time was R15000, so that is the amount I insured it for on naked. My excess was R3500, I was fine with that until I wanted to claim.
I was told that I was only getting R7600 when I opted for a voucher from my insurer... why didnt my monthly installment decrease if the value of the phone decrease instead my monthly installments increase. I am not happy with this insurance and I wouldn't recommend it to anyone either, I thought I would get around R11000 only to be surprised today.
Going forward I will not be insuring with them and would recommend anyone to stay away from it
Helpful (0)
Replies (1)0
Replies (1)
Naked Insurance's replyOfficial
30 Oct 2025, 11:22We sincerely apologise for the inconvenience and frustration this process may have caused. We truly value your feedback and fully understand how important your device is to you.
In line with our underwriting guidelines, please note that replacement quotes are based on the current market value of your device, which may differ from the amount it was originally insured for. For this reason, it’s important to regularly update the insured value of your device. Doing so ensures that you have the appropriate level of cover while also helping to avoid overpaying on your monthly premium.
At the time of a claim, if we are able to source a brand-new, like-for-like replacement for your insured device, the maximum settlement will be based on the cost of the replacement we have sourced.
Naked Insurance's reply30 Oct 2025, 11:22
Official
We sincerely apologise for the inconvenience and frustration this process may have caused. We truly value your feedback and fully understand how important your device is to you.
In line with our underwriting guidelines, please note that replacement quotes are based on the current market value of your device, which may differ from the amount it was originally insured for. For this reason, it’s important to regularly update the insured value of your device. Doing so ensures that you have the appropriate level of cover while also helping to avoid overpaying on your monthly premium.
At the time of a claim, if we are able to source a brand-new, like-for-like replacement for your insured device, the maximum settlement will be based on the cost of the replacement we have sourced.