Not attending to my claim

We had a house fire on Wednesday, 12 January 2022. I lived in the rental property together with my three children, all under the age of 10. We were asleep when the fire started. To make a long story short, I submitted the claim the same day with photos as proof of the damage done. In the days that have passed ******* have started *****ing anything they can lay their hand on - be it burned or not. I have sent several emails and have also called Naked Insurance to request an assessor to come out so that the process can at least start. It's been 6 days and I still have not been contacted by an assessor. As a matter of fact, according to a Naked consultant it doesn't seem like an assessor has even been allocated to my claim. In the meantime we have to make due with hand-outs from people in our community - clothes, stationery, groceries, which I am grateful for. It just seems like Naked has forgotten about us. We are traumatised by what has happened, by seeing your earthly possessions go up in flames and to top it off, the rest being ******.