AW
Anri W
1 reviews | Active since Dec 2019
14 Jan 2025, 15:59
No service.
Have submitted a claim on the 23rd of December 2024, still have not received any feedback despite numerous call to Naked Insure.
Safe to say that I will be moving insurance companies.
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Replies (2)0
Replies (2)
Naked Insurance's replyOfficial
15 Jan 2025, 08:46Hi Anri,
We would like to apologize for the delay you have experienced regarding both the timing and the reporting of your claims progress. We deeply regret any inconvenience this has caused.
While we have maintained communication, we understand that the delay in our process and procedures has understandably led to frustration, and we fully respect your sentiments. Please know that your concerns are taken seriously, and we are committed to addressing the issue promptly.
We assure you that we are actively working on resolving the matter, and we will provide you with detailed feedback on the outcome as soon as possible. Our team is doing everything necessary to expedite the process, and we aim to prevent such delays in the future.
Naked Insurance's reply15 Jan 2025, 08:46
Official
Hi Anri,
We would like to apologize for the delay you have experienced regarding both the timing and the reporting of your claims progress. We deeply regret any inconvenience this has caused.
While we have maintained communication, we understand that the delay in our process and procedures has understandably led to frustration, and we fully respect your sentiments. Please know that your concerns are taken seriously, and we are committed to addressing the issue promptly.
We assure you that we are actively working on resolving the matter, and we will provide you with detailed feedback on the outcome as soon as possible. Our team is doing everything necessary to expedite the process, and we aim to prevent such delays in the future.
AW
Anri W's updateReviewer Update
17 Jan 2025, 10:29Left with empty promises that I would’ve had feedback by yesterday 5pm. After a follow up once again this morning the claim was rejected. People check the T&S, because you are basically only covered if your house is on fire and that is also just a maybe.
AW
Anri W's update17 Jan 2025, 10:29
Reviewer Update
Left with empty promises that I would’ve had feedback by yesterday 5pm. After a follow up once again this morning the claim was rejected. People check the T&S, because you are basically only covered if your house is on fire and that is also just a maybe.