No progress or feedback yet.

I had an accident with my vehicle on the 24th of December 2022. The Naked team assisted with a reference number that was given for the tow-in of my vehicle to an assessment center. I logged the incident/claim on the app and submitted everything that they required. I phoned in yesterday twice, both times I was cut off in the middle of the conversation without receiving a call back. I learned that they did not even locate my vehicle yet, and no assessment was done yet. I need my vehicle for work. I see many positive reviews from clients that needed to replace their devices or appliances, but when it comes to motor vehicles it does not look promising. This is the first time I had to claim in my lifetime and I am 43 now. I hope Naked Insurance can deliver results soon as I need a vehicle asap. You will be hearing from me again to update on the progress.