No plan/support for emergency scenario

<div>During the cold spell going down to -10C in our area, I had multiple pipes bursting and leaking. After 2 days without water and open damaged ceilings during one of the works cold spells this winter. Naked Insurance have no response on the route forward yet, clearly they are not of the opinion that this is any sort of emergency to sit without water and being exposed to the elements in the depth of winter. I am being caught between various service providers that advised they supp**** the quotes but according to Naked Insurance they are still awaiting it a day later. I have asked ++++ at Naked Insurance to assist in resolving it and I am continuously getting the run around without any drive from Naked Insurance to resolve.</div>