OK
Ov K
1 reviews | Active since Mar 2015
13 Jan 2024, 07:05
No communication on claims progress
Claims process is frustrating. No communication at all. I am without a phone and I keep having to ask people to download naked app so I can check the status of my cellphone claim that I lost and every time I log in there is no update since I submitted the claim 3 days ago with all documents they requested. I sent 2 messages on the app asking for an update and I keep getting different tickets and no once is coming back to me. Nothing is as frustrating as finding yourself stuck without a phone but an insurer that will take time and not communicate at claims state is more frustrating. I’m most probably gonna be moving all my insured goods from them because I can’t be dealing with such again.
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Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
13 Jan 2024, 13:17Hi Ov, we regret hearing about your experience regarding your claim. We can confirm that the team is looking into this matter and you will be provided with feedback shortly.
Naked Insurance's reply13 Jan 2024, 13:17
Official
Hi Ov, we regret hearing about your experience regarding your claim. We can confirm that the team is looking into this matter and you will be provided with feedback shortly.
OK
Ov K's updateReviewer Update
15 Jan 2024, 12:54Your claims process is very tedious.
Since I complained I get different people asking me details of my claim, me question a day. Then after 19 hours I get another persons the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
Since I complained I get different people asking me details of my claim, me question a day. Then after 19 hours I get another persons the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
OK
Ov K's update15 Jan 2024, 12:54
Reviewer Update
Your claims process is very tedious.
Since I complained I get different people asking me details of my claim, me question a day. Then after 19 hours I get another persons the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
Since I complained I get different people asking me details of my claim, me question a day. Then after 19 hours I get another persons the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
OK
Ov K's updateReviewer Update
15 Jan 2024, 12:56Your claims process is very tedious.
Since I complained I get different people asking me details of my claim, one question a day. Then after 19 hours I get another person the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
Since I complained I get different people asking me details of my claim, one question a day. Then after 19 hours I get another person the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
OK
Ov K's update15 Jan 2024, 12:56
Reviewer Update
Your claims process is very tedious.
Since I complained I get different people asking me details of my claim, one question a day. Then after 19 hours I get another person the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.
Since I complained I get different people asking me details of my claim, one question a day. Then after 19 hours I get another person the following day asking me one more last question. Till now, i have comp****, I have sent all information and documents requested from me. I am still waiting for progress. I guess tomorrow I will get another question because the one for today has come already, one for yesterday came through. It’s 1 day at a time, 1 question a day, 1 document request a day. I am worried because my vehicle and single items are insured with this **** of a company. I need to reviews my decision. The hype isn’t all there is to it so it seems.