No adequate response regarding failed repairs

I know Naked has everyone fooled with their billboards on every highway across South Africa. Sure, it sounds great to not have to speak to a consultant over the phone, but when you actually need them to help you there's nothing but contempt and apathy.

I've been without a car for 2 weeks across the festive period even though my policy includes car rental, they couldn't be bothered to assist me.

Their app only caters for accidents, but what about mechanical failure due to faulty repairs? This seems like a massive user experience oversight. Hello!? I'm paying customer with transport needs.

This is part of a larger problem where companies outsource crucial capabilities to AI where actual people could do a much better job.

I work in tech, the philosophy should be that the user defines the need. Naked fundamentally failed me. And it's not like you are so cheap that you can afford to do that to people

I regret not properly considering and Discovery Limited and Pineapple

Please contact me to discuss