DM
Dorothy M
1 reviews | Active since Dec 2020
15 Nov 2024, 15:44
Neutral clientile experience
I am happy my insurance claim was approved in the end.
However, I believe the experience could have been improved by the following - Fast responsiveness via email correspondence - Multiple email notification of increases in excess/premiums - A WhatsApp line for fast communication for related queries.
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Replies (1)
Naked Insurance's replyOfficial
15 Nov 2024, 16:18Hi Dorothy, Thank you so much for sharing your feedback and review. We’re truly sorry to hear that our communication didn’t meet your expectations. Your input is incredibly valuable, as it helps us understand how we can do better. Our goal is always to provide a positive experience, and we really appreciate you taking the time to let us know where we can improve.
We look forward to serving you again and making things right.
We look forward to serving you again and making things right.
Naked Insurance's reply15 Nov 2024, 16:18
Official
Hi Dorothy, Thank you so much for sharing your feedback and review. We’re truly sorry to hear that our communication didn’t meet your expectations. Your input is incredibly valuable, as it helps us understand how we can do better. Our goal is always to provide a positive experience, and we really appreciate you taking the time to let us know where we can improve.
We look forward to serving you again and making things right.
We look forward to serving you again and making things right.