Naked.....yes you will be cause they cant deliver on a promise

Logged a claim for a tv and home theater system damaged due to a pwer surge after cable theft in our area. Got a mail to say the claim was successfully submitted and the service provider will contaft me soon. Well......soon was after i sent a mail to Naked to find out if the claim will be resolved this year still. In the mean time i send the devices for assessment and if possible to repair. Then i got a mail back saying the service provider will contact me that same day Friday before lunch. Well Friday lasted the whole weekend and i got a call on Mondag at 11h30 from Fritz Electric saying they need to collect. My 1st question was do you even speak to the insurance? He persisted he must collect the items. Now if he was in communication with the insurance he would know i sent the devices in already. I then ended the call with him. Got a call later that day from Digicall Insurance Claims to ask if he called me. I said he did and he doesnt know what is going on and i ended the call. The lady then said to me she will arrange that tey collect the home theater system from me and the tv when i have it back from assessment. Not long afterwards i got a call from Shane at Digicall saying that Fritz must come collect the items today. I told him i couldn't wait for them and the insurance that takes for ever to actually get back to me so i sent the tv and sound system for assessment and to repair if possible. He then told me oh well then the insurance will in anycase cancel claim as it will be seen as i tampered with the device. I immediately mailed Damian at Naked insurance stating to him what was said by Shane from Digicall. He called me to say there is no way for the as their service provider to decide what will be cancelled and what not. The lady then called me back stating she will be dealing with this matter and Shane was taken off my claim. I called Adri back later to say i have received the tv back and its working but the screen card is damaged and no replacement oarts are available. She arranged for their tech to collect the sound system and tv and gave them my exact feedback that its damaged beyond repair. Then the trail ran cold again and once again it took me to call and send mails to get the ball rolling again. I was promised on Friday evening 21/01/2022, by Robert at Naked insurance that my claim will be resolved by today Saterday 22/01/2022. Then got a WhatsApp from 1 provider saying the replacement for the Home theater is no lonfer available but they have another one. I have to give go ahead 1st. I sent the gent a message that i accepted the system he suggested so when today will delivery be as promised by the insurance. He then called me and said they will only do Monday sometime and when i said its unacceptable as this is a month now and was promised today he said sorry no go. I said ok thankand ended the call. He had the audacity to mail the insurance and cancel the claimed items from his side. I as till sate have no replacement tv or home theater system in my house and still no answers as yet. This is the worste ever from any insurances i have dealt with in the past.