NAKEDLY UNHAPPY WITH NAKED INSURANCE

I’ve been with Naked Insurance from 2022 by which I’ve had 2 issues with them. In 2023 my car was bumped and they failed to claim from the 3rd party such that most of the running around had to be done by me whilst they sent me from post to pillar because I wanted my excess back. I went as far as having to involve lawyers.

In between all of that, they kept on reshuffling my excess without my knowledge which would change my premium every now and again. When I asked them about it, all they could give me was lame excuses and a very lame apology.

Fast forward to 2025, January. I requested roadside assist and waited for over 2h30mins such that I eventually cancelled. Mind you it was raining, I was with a toddler. All they sent was an apology and that was it, they have not even responded to my email when I asked them is this all they will offer me.

It has been such a disappointing experience with their 2 road side assist per year not knowing if your client might need more than 1 as a year is long and so much can happen in 1 year. It’s not even clear on the schedule that you only have 2 roadside assists.

I am currently on the hunt for a new insurance.